Before personalisation begins, we encourage you to carefully review the personalised details provided during checkout. This ensures accuracy and that your items final product meets your expectations. Once your order is received, we begin crafting your item with meticulous care.

Due to the personalised nature of our products, refunds are generally not available unless there is a defect or error on our part. We strive to uphold the highest standards of craftsmanship, but if your item arrives damaged, incorrect, or if there was a mistake in the personalisation that does not match what was approved upon order, we will gladly offer a replacement, exchange, or store credit.

If you believe your personalised item qualifies for a refund based on the above criteria, please contact us within 7 days of receiving your order. To assist us in swiftly resolving the issue, kindly provide photos showing the problem, your order number, and any other relevant details.

Your satisfaction is our priority, and we are committed to providing exceptional customer service. If you have any questions or concerns regarding our refund policy or personalised items, please don’t hesitate to reach out to us. We are here to help ensure your shopping experience with us is enjoyable and worry-free.

Our refund policy complies with consumer protection laws and regulations. If you have any questions about your rights or our policies, please consult our full terms and conditions or contact us for clarification.

Thank you for choosing BEA Customs. We look forward to creating a personalised item that brings joy and delight to you or your loved ones.